This article discusses ways to develop a customer-service mindset. It explains the importance of understanding customers and building relationships with them.
Template used for orders in a coffeeshop SBE.
Learn what spectacular customer service looks like. DIscuss good and bad customer service as a class. Divide class to create videos to represent what was discussed in class!
This video, Tale of Two Me's, shows how to have a positive attitude and what that means for the guests of the SBE.
Bradford High Schools Retail Merchandising and Managment class developed Customer Service videos to use for training future classes.
The activity will drive home the powerful idea of “give before you get.” It’s also a perfect opportunity to have participants use the internet to research a company they plan to contact for sales purposes.Learning outcome: If participants want people to take an interest in their company, then participants must first show interest in the company they contact.----Special note: you have a sample pack activity that accompanies Danny Rubin's book, Wait, How Do I Write This Email?, a collection of 100+ templates for networking, the job search and LinkedIn.Each book features 40+ additional classroom activities on more in-demand topics, including:Email etiquetteNetworkingInternship/job search emailsResumeLinkedInPhone etiquetteSee the 100+ activities from the Rubin Education online curriculum (covers employability, business promotion and leadership)If you'd like to explore the additional material and learn about pricing, please fill out this short contact form and a Rubin Education learning specialist will follow up with you.
Retail supports 42,000,000 American jobs. In this slideshow created for the 2019 MBA Conclave, by NRF representative Adam Lukoskie, you will find info and stats on retail career paths and related skills. It also includes information on the NRF curriculum called "Rise Up" where student certifications can be earned including: Retail Industry Fundamentals Specialist, Customer Service & Sales Specialist, and Business of Retail Certification Specialist.
Student developed videos to show examples of good and bad customer service used to train School store employees.
Employee Handbook used for SBE.Outlines basic rules and positions for leadership staffIncludes Empolyee Integrity agreement to be signed by Student, Parent/Guardian, and Teacher