This lesson introduces students to the skills needed to handle telephone calls in a businesslike, professional manner. First, use the briefing (found in Task 1) to teach students about this concept. Then, ask students to demonstrate what they've learned and evaluate each other's performance. This briefing is a part of the Introduction to Management Course Guide. To download it, visit mbastatesconnection.mbaresearch.org and select "Course Guides" under "Curriculum and Instruction."

This lesson introduces students to the skills needed to handle workplace accidents. First, use the briefing (found in Task 1) to teach students about this concept. Then, use the video (found in Task 2)  to spark classroom discussion. Then, have students conduct research and present their findings to the class. This briefing is a part of the Introduction to Management Course Guide. To download it, visit mbastatesconnection.mbaresearch.org and select "Course Guides" under "Curriculum and Instruction."

MBA Research State's Connection is a teacher resource portal full of information, tools, content, and resources. These materials are customized for you as a Wisconsin teacher. Access our course guides, program of study kits, ethical case studies, rubrics, project management tools, action briefs, bookmarks, and so much more.