An assignment for students to complete a variety of customer service scenarios.  I used this during distance learning in the spring and it worked well as an introduction for customer service. 

Fact or Fiction?  Is retail dead?  Have the student investigate factors that contribute to the research indsustry and research retail industry trends.  

Students will build literacy skills by researching a retail company. They will synthesize the information they uncover into a written paper, a slideshow/presentation, and a poster/infographic which they will then present in front of an audience.

Workshop explores the integration of economic development and physical planning interventions to revitalize urban commercial districts. Covers: an overview of the causes of urban business district decline, revitalization challenges, and the strategies to address them; the planning tools used to understand and assess urban Main Streets from both physical design and economic development perspectives; and the policies, interventions, and investments used to foster urban commercial revitalization. Students apply the theories, tools and interventions discussed in class to preparing a formal neighborhood commercial revitalization plan for a client business district.