This lesson introduces students to the skills needed to handle telephone calls in …
This lesson introduces students to the skills needed to handle telephone calls in a businesslike, professional manner. First, use the briefing (found in Task 1) to teach students about this concept. Then, ask students to demonstrate what they've learned and evaluate each other's performance. This briefing is a part of the Introduction to Management Course Guide. To download it, visit mbastatesconnection.mbaresearch.org and select "Course Guides" under "Curriculum and Instruction."
No restrictions on your remixing, redistributing, or making derivative works. Give credit to the author, as required.
Your remixing, redistributing, or making derivatives works comes with some restrictions, including how it is shared.
Your redistributing comes with some restrictions. Do not remix or make derivative works.
Most restrictive license type. Prohibits most uses, sharing, and any changes.
Copyrighted materials, available under Fair Use and the TEACH Act for US-based educators, or other custom arrangements. Go to the resource provider to see their individual restrictions.
