This article discusses ways to develop a customer-service mindset. It explains the importance of understanding customers and building relationships with them.

This customer service role-play lesson/activity is a fun way to get students to problem solve common customer service scenarios. A website link is also available within the document to guide students on how each scenario should be handled.

After a brief (middle school level) discussion on steps of a sale, middle school students bring in any product from home to "sell". To prepare to sell their item, they fill out the attached document. They study it, practice with peers of their choice, and then officially present to an assigned peer. The customer/peer evaluates the "seller" in a simplistic, middle school friendly rubric on the last page.