Learn what spectacular customer service looks like. DIscuss good and bad customer service as a class. Divide class to create videos to represent what was discussed in class!

Bradford High Schools Retail Merchandising and Managment class developed Customer Service videos to use for training future classes.

This rubric includes three scenarios (one for the classroom, one for the workplace, and one for career-technical student organizations) that can be implemented to assess students' abilities to handle difficult customers in the workplace. It also includes a comprehensive rubric and instructions for using the rubric to assess student performance. A downloadable document containing the full set of activities, intructions, and rubrics can be found in the Resource Library. For more rubrics and other instructional tools, visit https://mbastatesconnection.mbaresearch.org/.

Student developed videos to show examples of good and bad customer service used to train School store employees.