This customer service role-play lesson/activity is a fun way to get students …
This customer service role-play lesson/activity is a fun way to get students to problem solve common customer service scenarios. A website link is also available within the document to guide students on how each scenario should be handled.
This rubric includes three scenarios (one for the classroom, one for the workplace, …
This rubric includes three scenarios (one for the classroom, one for the workplace, and one for career-technical student organizations) that can be implemented to assess students' abilities to handle difficult customers in the workplace. It also includes a comprehensive rubric and instructions for using the rubric to assess student performance. A downloadable document containing the full set of activities, intructions, and rubrics can be found in the Resource Library. For more rubrics and other instructional tools, visit https://mbastatesconnection.mbaresearch.org/.
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