Plain and simple, people need other people. This lesson module explains interdependence, how to nurture personal and professional relationships, and how different management styles affect the work environment and these relationships.The lesson module contains a student narrative, discussion guide, activity, and a posttest with descriptive key.

Employers have consistently ranked communication skills as one of the most desirable traits in new employees. In this lesson module, students will learn the importance of effective communication skills as well as techniques for overcoming barriers to communication. Students will discover how communication plays a role in their everyday lives, and how their ability to communicate can help them achieve their personal and professional goals. The lesson module contains a student narrative, discussion guide, individual and group activities, and a posttest with descriptive key.

This rubric includes three scenarios (one for the classroom, one for the workplace, and one for career-technical student organizations) that can be implemented to assess students' abilities to handle difficult customers in the workplace. It also includes a comprehensive rubric and instructions for using the rubric to assess student performance. A downloadable document containing the full set of activities, intructions, and rubrics can be found in the Resource Library. For more rubrics and other instructional tools, visit https://mbastatesconnection.mbaresearch.org/.

Most people want to treat others with respect, but that can be difficult if they don’t understand each other’s differences. This lesson module outlines the major differences between people and explains why it’s so important to value and accept those differences. The lesson module contains a student narrative, discussion guide, individual and group activities, and a posttest with descriptive key.