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This rubric includes three scenarios (one for the classroom, one for the workplace, and one for career-technical student organizations) that can be implemented to assess students' abilities to handle difficult customers in the workplace. It also includes a comprehensive rubric and instructions for using the rubric to assess student performance. A downloadable document containing the full set of activities, intructions, and rubrics can be found in the Resource Library. For more rubrics and other instructional tools, visit https://mbastatesconnection.mbaresearch.org/.
- Subject:
- Business and Information Technology
- Career and Technical Education
- Marketing, Management and Entrepreneurship
- Material Type:
- Lesson Plan
- Author:
- MBA Research and Curriculum Center
- Date Added:
- 05/25/2018
